Shipping Policy

ORDER PROCESSING:

Please allow 1 hour to process your order. Expect an email within 3 hours to let you know your order is on the way!

 

STORE PICKUP -  [Insert Address]

Orders can be picked up daily. An email will be sent when your order is ready for pickup.

 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

 

Orders placed before 10 P.M during store hours 8-22 will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

 

When your order is ready for delivery, you will receive an email with real-time tracking information.

 

FLAT RATE SHIPPING 

Orders are generally shipped within a day using our shipping providers. Flat rate shipping fee of around 3.5 USD applies to orders shipping .

 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

 

 

For simple flat rate shipping: We offer $3.5 flat rate shipping to all countries. 

 

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $100). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

 

INTERNATIONAL SHIPPING:

 

We offer international shipping to all countries 

 

 

 

The estimated delivery time for international shipping is 8 to 20 business days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. IliosShop is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@iliosshop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at support@iliosshop.com.

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