How can we help you?

How can we help you?

FAQ

Icon for global_shippingHow can I track my order?

To track your order, log in to your account and navigate to the "Order History" section. There, you will find a list of your recent orders with tracking information. You can also use the tracking number provided in your order confirmation email to track your shipment on our courier's website.

Icon for delivery_box_2What is your return policy?

We have a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Please make sure the item is in its original condition with all tags and packaging intact. Visit our "Returns & Refund Policy" page for detailed instructions on how to initiate a return.

Icon for help_callHow do I contact customer support?

We're here to assist you! You can reach our customer support team through various channels. For general inquiries, you can use the contact form on our "Contact Us" page. If you have an order-specific question, please log in to your account and use the "Customer Service" option in your order details. You can also call our toll-free customer support hotline at +441548729304.

Icon for shopping_bagDo you offer international shipping?

Yes, we offer international shipping to many countries worldwide. During the checkout process, you can select your country from the dropdown menu to see if we ship to your location. Please note that international shipping times and fees may vary, so be sure to check our shipping information for more details.

Send us a message!

Ask Your Question

© 2024 Ilios, Powered By IliosSharedCo

    Login

    Forgot your password?

    Don't have an account yet?
    Create account